Faq

Are the payments secure?

Transactions are made by Paypal or Stripe, depending on your choice. Bank details are not saved.

What are the delivery times ?

All orders made before 1:00 p.m. are shipped the same day, to be delivered by our carrier Colissimo, within 24 to 48 hours, working days.

What is the amount of the delivery?

4.50 euros for delivery to a relay point in France.

Do the indicated delivery rates remain fixed?

Yes, the prices remain fixed, they do not change according to the weight of the order. But they may vary depending on the country of delivery.

I am absent when the driver passes by, what should I do?

Our carrier leaves you a transit advice note in your letterbox. You can then select another delivery date, or collect your package from.

Can the ordered product be out of stock?

In theory no, our computerized inventory management system is fully automated and 99% reliable. Each product ordered is systematically deducted from stock, the system does not accept placing in the basket if a product is no longer in stock.

What happens if the ordered product is still out of stock?

An inventory error or a computer bug can happen. So in this case we offer an equivalent or better product. Otherwise, we offer a discount for a next order, or a refund of the product ordered.

Can not find the answer to your question ?

No worries, you can contact us directly via the contact form.